Free Delivery Above $80 Purchase

FAQ

Are you open today?

Yes, we open almost everyday. (Closed For CNY & unforeseen reasons only) 

How long do I need to wait for my order/s? We will try to get the delivery orders done within the next day, unless shortage of stocks will try to deliver within 5days (Excluding Sun & PH). In any case if we and our supplier ran out of stocks. we will call you up and proceed for the refund. 

What if I need to cancel my order? An administrative fee of $10 will apply, unless we are unable to fulfil a part of, or your whole order within the promised delivery timeframe. Please send your cancellation request via email at kspetshub@singnet.com.sg or via WhatsApp at 9825 5008.

Do you have any delivery charges for your delivery services? For orders above $80 , we offer free delivery island-wide, not applicable to Jurong Island. For orders below $80, a delivery fee of $6 will apply. *Till further notice.*

Can we exchange goods?

The Return and Exchange Policy described below applies only to online purchases.

  • We will exchange item(s) due to manufacturers' defect only.
  • The item(s) must be returned within 7 days of purchase in its original packaging and unused condition.
  • We will require you to provide the proof of purchase.
  • All sales of goods &/or any items marked as "Sale", "Clearance" or "Promotion". These items cannot be returned or refunded.
  • Non-exchangeable goods include cage, hygiene products and expanded goods